Shipping Policy

Order and Shipping Information

When you place an order with Auto Access Systems, we promptly receive an order notification from our host supplier and payment confirmation from either PayPal or your credit card provider.

Shipping

We choose the best courier/mail service based on your location and the items ordered. Our shipping partners include, but are not limited to, Australia Post, TNT, and StarTrack. If you have special requests, please include them in the 'notes' section of your order. While we strive to accommodate requests, we cannot guarantee specific services or delivery dates.

Stock and Availability

If the product(s) you selected is temporarily out of stock and backordered, we will notify you as soon as possible. We will inform you of the expected restock date or offer a refund through PayPal or your credit card provider.

For any further questions or assistance, please don't hesitate to contact us. Thank you for choosing The Lock Shop!

Shipping Costs

• Free Delivery: Only selected product has free delivery

• Standard Delivery: Products without free delivery will be calculated according to the weight, product type and dimensions.

• Safe Delivery: Delivery costs for safes are automatically calculated at checkout based on your location in Australia. Ensure you select the safe shipping method.

Dispatch Lead-time

Overview

As a reseller, we stock commonly sold items but not all variations in all quantities. Dispatch lead-times vary based on product availability.

Typical dispatch Lead-times (guide only):

• 3-5 Business Days: Island wide
• 2-4 Business Days: 3-5 Business days within Victoria

Shipping information is to be used as a guide only and is not guaranteed for all purchases. Please enquire about specific delivery needs.

Factors Affecting Dispatch

• Large orders
• Multiple brand orders
• Extended times for specific items (e.g. Made to Order products)

We aim to dispatch within these times but cannot guarantee it due to the above factors.

Tracking and Express Postage

• We provide a tracking number upon dispatch. Contact the courier for updates.

• For express postage, call 1800 000 300. Additional charges apply.

For dispatch inquiries, email autoaccesssystemsau@gmail.com

In-Store Collection

• Location: Visit us at 72/1470 Ferntree Gully Road, Knoxfield VIC 3180 for in-store collection.

• Process: If you chose this option at checkout, you will be contacted when your product(s) are ready for collection.

• Availability: Note that not all products are stocked in-store, so the before mentioned lead times apply until they're ready for collection.

International Shipping

• For international shipping options, please contact us directly.

Thank you for choosing Auto Access Systems!