Return Policy

At Auto Access Systems, our goal is to ensure your complete satisfaction with the products you purchase from us. We understand that you may have questions or concerns, and we are here to assist you in making the right choices. Please take a moment to familiarize yourself with our Returns Policy for a clear understanding of the process.

Contact Us for Assistance

Before making a purchase, if you have any uncertainties regarding our product listings, colour options, or suitability for your specific application, we strongly encourage you to contact us. We want to help you make an informed decision and ensure your satisfaction from the start.

Change of Mind Returns:

To return and/or cancel your order for a change of mind you must:

  • Notify us in writing within 21 days of the goods purchased.
  • Ensure all returned items are in as new, resalable condition and all accessories are included, undamaged.

NOTE: Returns are only accepted if the items are in their original, resalable condition. Please note that returns involving items with sealed internal plastic bags or packaging may not be accepted if the seals have been broken.

Please also note, a restocking fee will apply, and the purchaser is responsible for the return postage cost.

Items that cannot be returned for change of mind return are:

  • Custom made products cannot be returned.
  • Items that are damaged or defective because of misuse or improper installation.

Please kindly contact Auto Access Systems before returning any items.

Restocking Fees

We maintain limited stock to offer a wide range of products for our customers. As such, when we receive returned and/or cancelled items we return them to our suppliers. The re-stocking fee we charge is solely based on the supplier(s) charge to us.

  • Restocking Fee equal to 20% of the returned/cancelled order items purchase price.

How to Return:

If you have already spoken with a team member from Auto Access Systems, please address your package to the attention of that person by including their name. Your package should be labelled to the following address:

By Postage: Strictly for postage returns ONLY. We do not allow customer access at any time.

Auto Access Systems ATTN: [Name] - RETURNS
Order No. (Your Invoice No. Here)
72/1470 Ferntree Gully Road, Knoxfield VIC 3180